Fintech UI/UX design agencies compared
| Agency | Published project | Shortlist for |
|---|---|---|
| UXDA | Emirates NBD | Banking UX across channels |
| Praxent | Velocity Solutions’ Akouba | Small-business lending workflows |
| Clay | Discover | Mobile onboarding and card activation |
| Humbleteam | Deserve | Fintech sales and conversion flows |
| Ramotion | Truebill | Brand and product design alignment |
| frog | Odeabank | Banking and investing in one app |
| Work & Co | Itaú’s itu | Digital banking design systems |
| Designit | Sony Bank | Onboarding for customers using English |
| ustwo | HSBC Klir | Cash-flow insights for small businesses |
| Publicis Sapient | Retail banking app | Budgeting and cash-flow guidance |
| hedgehog lab | AJ Bell Dodl | First-time investor experience |
How Fintyle selected the agencies
Each entry has a public project reference that describes a design contribution to a financial product or customer journey. This global shortlist includes specialist agencies and larger consultancies. Fit labels reflect the documented scope. Confirm who will conduct the research, own the designs, and support engineering after handoff.
11 fintech UI/UX design partners to evaluate
1. UXDA
UXDA’s Emirates NBD case study describes a strategic UX engagement for a banking ecosystem. Consider the agency if customers move between several products or channels and see inconsistent labels or actions. Ask for a sample journey map showing where the design changes as a customer moves from opening an account to servicing it. Have the team explain which patterns it would standardize and which need to vary by product.
2. Praxent
Praxent redesigned the user experience for Akouba, a digital lending product from Velocity Solutions. The case is relevant when the borrower’s application and the underwriter’s work queue need to improve together. Ask the team to show how an underwriter requests a missing document, how the borrower responds, and how both sides see what remains outstanding without having to start a separate conversation.
3. Clay
Clay describes improving onboarding, card activation, and feature discovery in Discover’s mobile app. Consider it if the app has several paths from sign-up to first use. Ask for a test in which a customer returns after leaving activation halfway through. Check whether they can recognize what has already happened, find the next action, and recover if the card details they enter are rejected.
4. Humbleteam
Humbleteam’s portfolio describes redesigning Deserve’s website and interface and simplifying its sales process. It is a useful reference for a fintech whose marketing journey hands customers into a product or sales workflow. Ask the agency how it would measure the quality of the handoff. A shorter flow is valuable only if users still understand the offer and the sales team receives enough information to follow up.
5. Ramotion
Ramotion lists branding and product design work for Truebill. Consider it when the product’s visual language needs to carry the same message as its brand, particularly when customers are being asked to share sensitive financial information. Ask which interaction and interface decisions the team would own. Have it show how an account connection screen explains what data is requested, what it is used for, and how customers can disconnect.
6. frog
frog describes working with Odeabank on a mobile experience that brings banking and investing together. The case is relevant when separate product teams need to agree on a single app structure. Ask the agency to show where customers would find cash balances, investment holdings, and account actions. Include a test where an investment instruction is pending and the customer needs to know what they can still do.
7. Work & Co
Work & Co describes its work on Itaú’s digital banking app in Chile and on the Itaú Design Language, a shared library of interface elements and patterns. Consider it when several squads need to ship consistently. Ask how the design system would represent error, pending, and success states, who can propose changes, and how engineers would learn when a component is ready for production.
8. Designit
Designit describes research and design work for Sony Bank’s English account-opening experience in Japan. The case fits a team serving customers who may be unfamiliar with local banking terminology or documentation. Ask how the agency would test instructions, account eligibility, and errors with the intended audience. Include people who can read the interface but are unfamiliar with the local forms it asks them to complete.
9. ustwo
ustwo describes working with HSBC on Klir, which used banking and accounting data to provide financial insights for small businesses. Consider it when the design challenge is explaining information from different sources. Ask how the agency would distinguish actual cash activity from projections, label the age of each source, and explain an unexpected change without relying on a chart alone.
10. Publicis Sapient
Publicis Sapient describes research, design, and development for a retail banking app that helped users anticipate cash-flow problems and make budgeting decisions. Ask the team to demonstrate how it would present a forecast and let the customer understand the assumptions behind it. Include an irregular-income scenario so the design does not treat a typical month as a reliable prediction for everyone.
Publicis Sapient project reference
11. hedgehog lab
hedgehog lab documents user research, UX/UI design, and mobile delivery for Dodl, AJ Bell’s investing app. Consider it if customers need to make choices with unfamiliar terminology. Ask how the research would test comprehension of fees and risks before an investment is submitted. Have the team demonstrate what the app shows when a customer stops midway and returns later.
hedgehog lab project reference
How to evaluate a fintech design agency
- Test a real decision. Give bidders the same scenario, such as sending money after the quoted fee changes. Ask them to show what the user sees, what requires confirmation, and how the receipt reflects the final transaction.
- Include interrupted and failed journeys. Cover expired sessions, delayed identity checks, rejected payments, and customers returning on another device. Ask who writes and approves the messages shown in those states.
- Specify accessibility and handoff. Request accessible interaction states, keyboard and screen-reader expectations, reusable components, and annotated prototypes. Agree on who checks the implemented screens against the design.
- Measure outcomes with context. Compare completion rates, error recovery, support contacts, and whether users understand key terms. Record the baseline and the population tested before attributing changes to the redesign.
For planning beyond design, see Fintyle’s fintech product development guide.
What affects fintech UI/UX design costs?
Compare quotes for the same journeys and deliverables. Separate research, prototype testing, interface design, design system work, and support during development. Ask whether participant recruitment, accessibility testing, and additional review rounds are included. A redesign of one onboarding flow has a different scope from a shared design system spanning customer and operations tools.
Frequently asked questions
What should a fintech UI/UX agency deliver?
Ask for research findings, journey maps, tested prototypes, and annotated interface designs. If you already have engineers, include component states and acceptance criteria they can use to implement and verify each journey.
Can you hire a design agency before selecting a development team?
Yes. Early research can clarify which workflow to build and what users need to understand. Bring engineering into reviews of identity verification, payment status, and other flows where provider capabilities affect the design.
